Role

Head of user experience
Better, a financial technology firm

Problem

Get the internal cost of manufacturing a mortgage as close to $0 as possible. Design a tool that accommodates both our automated system and the need for a partially manual underwriting process.

Solutions

Decreased the unit cost of manufacturing a mortgage by 40%.

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Eliminated dependency on third party software used to process mortgages by centralizing all functionality into our single proprietary tool.

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Created custom workflows for our three major customer support teams.

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Built user research, user testing, and user feedback loops into our product release cycle.

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Built a design process for faster feature releases (rapid release, test and refine), optimized for our engineering team’s continuous deployment model.

All executable user tasks
centralized on a single page

Summary views expand to
detailed views with inline actions

Customized stylekit
for power user needs

Making the search bar a
central part of user work flows

All executable user tasks centralized on a single page

Summary views expand to detailed views with inline actions

Customized stylekitfor power user needs

Making the search bar a central part of user work flows

All executable user tasks
centralized on a single page

Summary views expand to
detailed views with inline actions

Customized stylekit
for power user needs

Making the search bar a
central part of user work flows